Google says some Nexus 6P shipments delayed, offering $25 refund to affected customers

Several early Nexus 6P orders began shipping last week to eager customers, but now it looks as if many will have to wait a little bit longer before their device arrives. Google this evening has sent out an email to undisclosed number of people who pre-ordered the Nexus 6P, informing them that shipment of their device has been delayed.

In the email, Google attributes the delay to it being unable to keep up with the strong demand it is seeing. To make up for the delay, Google is giving affected customers a $25 refund that will be processed when the phone ships.

In terms of the length of the delay, orders that were originally slated to ship today are now shipping between November 7th and November 14th.

Thank you for buying a Nexus 6P from the Google Store. We’re really excited about this phone and we hope you are too. But we have some not-so-great news: It’s going to take a little longer to get the 6P to you than we would have liked. We’re working hard to meet the strong demand we
’re seeing for the color and memory size you ordered, and we promise it will be worth it! Rest assured that orders will still be shipped in the order that they were received.

As of now, we’re expecting to deliver your 6P order between 11/7/2015 and 11/14/2015, and we’ll send you a notification as soon as it goes out the door. As a courtesy, we’ll give you a $25 refund on your purchase, which we’ll process soon after your phone ships.

We know that waiting a bit longer can be inconvenient, though remember we won’t charge you until your order ships. We also want to make sure you’re aware that you can cancel your order. We’d hate to see you go, but if you need to, just follow the instructions here.

We apologize for this news, and thank you again for your order.

Sincerely,
The Google Store Team

In the meantime, be sure to view our hands-on gallery with the Nexus 6P.