The president of Samsung Electronics America has issued a video apology for the fires and explosions the Galaxy Note 7 devices, stating that the company has so far replaced 130,000 of the 2.5M faulty devices worldwide. Tim Baxter also emphasized the importance of powering down devices until they have been replaced.
If you have not yet replaced your original Note 7, please, please, power it down and return it.
This follows data suggesting that owners were continuing to use faulty devices. Baxter said that replacement phones will be available no later than 21st September.
However, while Samsung said that it is working closely with the U.S. Consumer Product Safety Commission, the commission itself strongly criticized Samsung’s handling of the recall …
The Telegraph reports that CPRS chairman Elliot Kaye ‘appeared to blast Samsung for not coordinating with his agency.’
“As a general matter it’s not a recipe for a successful recall for a company to go out on its own,” he said, adding that anyone who believes a unilateral effort would be sufficient “needs to have more than their phone checked”.
The CPSC instigated a formal recall yesterday. If you are unsure whether your Note 7 is one of the affected ones or not, you can find out by checking your IMEI.
The controversy may be one of the reasons why the new iPhone 7 appears to be selling better than expected.
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