Google’s new Pixel smartphones feature compatibility with the new, faster AWS frequencies, specifically Band 4 which is commonly used in North and South America. Several readers from Android Police, members of MobileSyrup, and multiple users in Google’s own forums are reporting issues connecting to Band 4 LTE.

This issue won’t affect everyone with a Pixel, but in some regions and on some networks, Band 4 LTE is pretty much all that’s available.

MobileSyrup reports that the issue is occurring on both a Pixel and a Pixel XL, several times a day and completely at random. Sometimes the signal will return within a few minutes, other times a reboot is needed — good thing there’s a reboot option in 7.1 now. That occurred on both Bell’s and Telus’ network in Canada, both of use Band 4 LTE.

It’s unclear what is causing this issue or if it’s software or hardware based. However, according to at least one user, Google support has stated that the company is aware of the issue and is working on a fix. That shouldn’t be taken as confirmation, though. We’ve reached out to Google to see if it can provide any more information about what’s going on.

Update: Google has responded to us via email to confirm that some Pixel users are indeed having issues with Band 4 LTE on some networks. The company is currently investigating the issue.

FTC: We use income earning auto affiliate links. More.

Check out 9to5Google on YouTube for more news:

You’re reading 9to5Google — experts who break news about Google and its surrounding ecosystem, day after day. Be sure to check out our homepage for all the latest news, and follow 9to5Google on Twitter, Facebook, and LinkedIn to stay in the loop. Don’t know where to start? Check out our exclusive stories, reviews, how-tos, and subscribe to our YouTube channel

About the Author

Ben Schoon

Ben is a writer and video producer for 9to5Google.

Find him on Twitter @NexusBen. Send tips to or encrypted to