[Fixed] Gmail issue responsible for big delay in email delivery

An issue with Gmail this morning (PT) may result in your sent emails not being delivered as fast as they normally would be.

Google has acknowledged this problem, which started at 2023-11-30 08:30 US/Pacific, on the Workspace Status Dashboard, and says that “Mitigation work is currently underway by our engineering team.”

Customer Symptoms: Customers impacted by this issue may see delay for a few mins while sending the emails.

In brief testing, emails from @gmail.com personal accounts are being delivered properly. However, we’re having trouble with messages sent from Workspace accounts/custom domains arriving. They do appear in the Sent folder immediately, but it took 23 minutes for it to show up in the recipient’s inbox. It took over an hour after sending in another test.

Other messages are still arriving at this time.

The current workaround is to “retry sending the email.”

Update: “New emails should generally not be seeing any issues. However older emails will be auto retried and should be delivered within the next couple of hours.”

Update 2: Google has fixed the issue:

• The issue with email delays was mitigated for the majority of affected users at 11:45 US/Pacific.
• A few users may have observed delays until the full mitigation was done at 13:15 US/Pacific.

Updating…