Google Cloud Platform announced four new support packages on Thursday.
The Internet Giant’s platform offers many cloud services, such as App Engine, Compute Engine, Cloud Storage, Cloud SQL, BigQuery, but it didn’t offer comprehensive 24-7 coverage, phone support, or direct access to a Technical Account Manager team until today.
So, according to the official Google Enterprise blog, Google now provides the following Bronze, Silver, Gold, and Platinum support packages with varying features to best fit a range of needs:
- Bronze: All customers get access to online documentation, community forums, and billing support. (Free)
- Silver: In addition to Bronze, you can email our support team for questions related to product functionality, best practices, and service errors. ($150/month)
- Gold: In addition to Silver, you’ll receive 24×7 phone support and consultation on application development, best practices or architecture for your specific use case. (Starts at $400/month)
- Platinum: The most comprehensive and personalized support. In addition to Gold, you’ll get direct access to a Technical Account Manager team. (Contact Sales for more information)