Google on Sunday evening provided a more detailed response about “Issues accessing storage after updating to Android 14” on some Pixel devices, including how it’s working on a fix and possible data recovery options.
Depending on the device, this issue can result in the primary user being unable to access media storage. Alternatively, the issue can reboot the device with a “Factory data reset” message. If this message is accepted, data that is not backed up can be lost, and if it is declined, the device repeatedly reboots with the “Pixel is starting” message.
Google
Google starts by saying that this storage issue impacts the “Pixel 6 and later models” that “have both received the Android 14 update and have multiple users (other than the primary user) set up.” This includes “users, guests, restricted profiles, and child users,” but not simply having more than one Google Account signed in “within the primary user or work profiles.”
The company has already rolled out a Google Play system update to “help prevent this issue from being triggered on additional devices.” To install, open Settings > Security & privacy > System & update > Google Play system update. The latest version we’re seeing today is October 1, 2023.
For those currently “unable to access media storage,” Google is working on a system update that “will repair the issue and restore access to media files without requiring a factory reset.”
Google is also “investigating methods that may be able to recover some data” for devices in a “Pixel is starting” boot loop. However, this seems more tentative: “We’ll provide more information as soon as it is available.”
For all other users, including those that factory reset their device, Google says to avoid “creating or logging into a secondary user on the device until the OTA update is available.”
Google ends with an apology:
We’re sorry for the inconvenience this has caused, and we appreciate your patience.
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