Samsung has upgraded its Care+ insurance program in Europe, with Galaxy devices now eligible for “unlimited accidental damage” repairs.
In a press release this week, Samsung says that, as of January 19, Galaxy owners in select countries in Europe have been eligible for an improved Care+ program. For smartphone, tablet, smartwatch, and PC owners, Care+ now covers accidental damage with unlimited repairs, as well as removing the 60-day limit for repairs on damage that occurred away from the owner’s home country.
Samsung breaks down the new benefits as follows:
- Unlimited accidental damage cover: Customers can now benefit from unlimited accidental damage cover, which offers protection against knocks, drops and spills. Regardless of how many times a customer damages their Galaxy devices, they’re covered for a Samsung-certified repair. Plus, the excess fee has been streamlined, offering consistent excess no matter the type or extent of damage to their devices.
- Seamless care at home and abroad: Samsung Care+ now offers comprehensive coverage both at home and abroad, having removed the 60-day trip limit. Customers can access walk-in repair centres for quick repairs where available. All repairs are completed in Samsung-authorised service centres using original parts, and Samsung has expanded the Samsung Care+ repair locations to make the service more accessible than ever before. For added convenience, claims can be made online or by phone 24/7.
- Walk-in repair: 175 new walk-in repair locations open to Samsung Care+ customers, with more to come in the future. Whether at home or traveling, customers with accepted claims will be directed to the most convenient, local walk-in repair centre for rapid service.
- Send-in repair: Customers can choose to send their device in for repair, and Samsung Care+ will arrange seamless collection and delivery to get customers back up and running fast.
- Extended warranty and device longevity: Should an insured customer experience any mechanical and electrical failure after the standard warranty period, Samsung Care+ covers the repair for the duration of the policy term. To ensure sustained device performance, devices with battery capacity falling below 80 percent after the end of the standard manufacturer warranty are also eligible for a free battery replacement. Every replacement undergoes rigorous performance tests by Samsung-certified technicians during the repair process.
- Greater flexibility: The new monthly payment option for up to 60 months of coverage provides greater flexibility for customers, even granting the freedom to cancel at any time. For those who prefer a fixed-term option, a two-year policy is also available via a single upfront payment.
- Additional layer of protection: For added peace of mind, customers can also opt to include Theft and Loss coverage. Once a claim is approved, a replacement device is dispatched within 48 hours, ensuring minimal disruption to customers’ daily life. Furthermore, Samsung Knox Guard is used to remotely block missing devices, safeguarding personal data and preventing fraudulent use. Samsung Knox Guard must be activated on every insured mobile phone or tablet.
In the footnotes, Samsung notes that Care+ is currently not available in Hungary, Greece, Slovakia, Ireland, Slovenia, Bulgaria, Croatia, Ukraine, Serbia, Montenegro, North Macedonia, Bosnia and Herzegovina, Kosovo and Albania, and that the 2-year Care+ program is not available in Belgium, Sweden, Norway, Finland or Denmark “due to local insurance regulations.”
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