Google’s post-sale support leaves a lot to be desired and this has especially been true for advertisers, publishers and businesses who host their business on Google’s servers. As the search company adds many more thousand and millions of users under its fold, so does the need for friendlier ways of addressing customer issues grow. Publishers and advertisers should get phone support anytime now, as promised.
As for the Google Apps for Business customers, Google today announced in a post over at the official Enterprise blog the new Google Apps for Business support page which lets Business and Education edition customers yell at Google over phone, 7 days a week, 24 hours a day:
To improve the experience of our customers, we now provide 24 x 7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services. Our customers may also receive support through our web-based support portal, online help forms, and online help center. All support cases are handled directly by trained Google Apps experts.
Phone technical support is available in the United States, internationally and in local markets. For local phone numbers, Google advises folks to visit the Support tab in their control panel.