The American Customer Satisfaction Index, a large-scale annual survey of consumer satisfaction across a wide range of products, shows that Apple retained the top ranking, but Samsung closed Apple’s lead from 12 points to just five …


In the survey of 70,000 US consumers, Apple scored 83 percent, two points down on 2012, while Samsung climbed from 71 to 76 percent.

Samsung’s Galaxy S4 was yesterday declared Consumer Report’s top-rated smartphone.

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