An error or outage of some kind at Spotify is causing users with paying accounts to hear ad breaks while also showing that their Premium accounts are on the “Free” plan.
Update 2: Spotify says this has been fixed.
We’re happy to say that this should now be fixed for everyone! If this continues to happen on your end, please make sure to log out and log in again, that should do the trick.
Update: In a forum post, Spotify confirms it is aware of the problem and looking for a fix. However, the behavior already seems to be reverting back to normal for some users.
We’ve received some reports about Basic plans users who noticed they’re getting ads and their accounts appear as Free on the mobile app, but the account overview does show they’re Premium. We’re currently investigating this behavior.
A growing number of Spotify Premium subscribers in the past few hours have noticed that, suddenly, their paid accounts are no longer working as expected. The app shows some affected users that they are on the Free plan instead of reflecting Premium status, while ad breaks are also playing in between songs on Spotify.
There are dozens of reports of this on Twitter/X, as well as DownDetector’s comments.
In support replies, Spotify recommends signing out and back in, but also acknowledges that this seems to be a “live issue.”
The problem first popped up earlier today but, as of this afternoon, is spreading to more users.
Over the past year, there have been rumors of Spotify Premium adding ad breaks following some rogue ad insertions for Premium accounts, but Spotify says this is not happening.
Updating…
More on Spotify:
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- Spotify brings AI-powered ‘Prompted Playlists’ to US and Canada – how to use it [Gallery]
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