Update: Samsung confirmed our original report about the replacement program in a statement.
Following reports of complaints from AT&T customers that their new Samsung Galaxy S4 Active was experiencing water damage, a tipster claims the carrier will soon start a replacement program for the device.
When Samsung first introduced its Galaxy S4 Active back in June, we were quite impressed with its ability to protect against water damage for up to 30 minutes submerged at a depth of up to one meter. The IP67 certified water and dustproof device eventually made its way to AT&T, and recent reports claimed customers were having some issues replacing Galaxy S4 Active units experiencing water damage. Samsung’s standard hardware warranty doesn’t cover “exposure to liquid, moisture” or dampness, which is clearly a big omission for a device that comes with an Aqua Mode for underwater photography.
The one time exchange program will be in addition to the device’s standard warranty and users will only be able to exchange for a new Galaxy S4 Active. AT&T employees are being told to replace the device “even if the Liquid Damage Indicator (LDI) is tripped within the first year of ownership.” AT&T is listing the problem as a “defective equipment” issue and will only be honoring the offer for Galaxy S4 Actives purchased through its own retail channels. That means devices purchased through BestBuy, RadioShack or other retailers will not be eligible for the replacement program.
The information was available to AT&T employees as of yesterday, but it’s not clear if the carrier has already started offering the replacements to customers. Following earlier reports that warranties might not cover the water damage, it’s nice to know AT&T plans on replacing defective units.
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