Following some Nexus 6 users complaining about the smartphone’s back cover coming unglued, The Times of India reports that Motorola is aware of at least a few devices affected by the problem. The handset maker tweeted earlier this week that it has received at least a few complaints about the defect, but fortunately appears to be willing to help affected customers replace their devices.
Phandroid was first to report that some Nexus 6 users have taken to Reddit, Twitter and Google+ over the past several days to complain about the issue, which involves the rear shell of the smartphone popping off. The cause of the defect, reported by customers in the United States, Canada and United Kingdom, has not been confirmed, but could be due to the internal battery expanding.
“PLEASE be careful,” wrote Reddit user npjohnson1. “Check under the back cover, my Nexus 6 had something similar happen, except, upon further inspection… THE BATTERY HAD EXPANDED, and was pushing the back cover off. They ended up letting me keep the nexus and get a new one for free, they even threw in the SUPCASE for the N6 for free..We removed the battery on the old one for safety.”
This isn’t the first problem to plague the Nexus 6. Back in November, AT&T was forced to send back its Nexus 6 stock after Motorola identified a software bug causing blacked out screens and trouble connecting to the carrier’s service. There have also been complaints about the Nexus letters peeling off on the back of the smartphone, something one of our own writers experienced.
We have reached out to Motorola for comment and will update this story if we hear back.