If you’re a Nexus 5X owner experiencing constant rebooting after installing an OTA update to Android 7.0 Nougat, you’re not alone. The issue has been reported by several people on the Google Product Forums, but thankfully, a Googler named Orrin has at least replied confirming that it’s a problem…
Unfortunately, however, it appears that this isn’t a problem that will be solvable with a software update, at least according to Orrin. Google is “continuing to investigate” the situation, but he recommends that those experiencing this issue contact their place of purchase for “warranty or repair options.”
We understand that a very small number of users are experiencing a bootloop issue on the Nexus 5X. We are continuing to investigate the situation, but can confirm that this is strictly a hardware related issue. For those of you that are currently experiencing this, please contact your place of purchase for warranty or repair options.
We’re sorry for the inconvenience and appreciate your continued patience.
Here’s a some snippets of reports from people who have been experiencing the issue:
Installed nougat over the air yesterday and since then random reboots occur. I created the cache partition but no luck. Did a factory reset but problem still there. Any ideas ?
Wiped the cache partition. Didn’t help. Seems like a global issue. Except the default google apps delivered with system I have literally few third party apps from google store that I will try to get rid off. Will try to find one that makes issues. I didn’t have rebooting issue @ nexus 5x running 6.0.1 marsh.
Same here… My Nexus 5x has rebooted at least 4 times after upgrade to N this morning. It was quite stable before the upgrade when it was running 6.01. This is pretty bad. Can I go back to 6.01 and preserve my data till you fix this issue?
If you’re in the same boat as these people, it looks like your only option — for now at least — will be to reach out to the retailer from which you purchased your device. Retailers offer some of their own warranties and Google’s hardware partners offer a 1 year warranty from the date of purchase for problems such as these, and that should be everyone (as of the time of this writing) considering the device launched in late September of 2015.
Here’s Google’s official word on who to reach out to depending on your circumstance:
If you purchased your Nexus 5X on the Google Store, contact us for information about refunds, exchanges, or repairs. Your satisfaction is important to us and we want to help.
If you purchased your phone directly from Project Fi, call 1-844-Talk-2-Fi for information about refunds, exchanges, or repairs.
If you didn’t purchase your Nexus 5X on the Google Store, visit the LG website at www.lg.com/. You may be covered by LG’s limited manufacturer’s warranty.
But if you’re reading this at a later date and you’re out of that 1 year I wouldn’t expect much considering the lack of response from Google and OEMs with other similar Nexus issues.
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