It’s been a rough past few days for Samsung. Following carriers halting sales of the device and a report stating that the company had stopped production of the device, Samsung has officially stopped sales of the device worldwide.

In a statement Samsung, confirms that it is currently telling all global partners and carriers to stop sales of the device and stop exchanging units for the replacement “safe” devices. For now, customers who have a replacement Note 7 or a pre-recall device are being urged by carriers to replace that device with another smartphone.

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.

Samsung will likely do all that it can to find a way to get a safe Galaxy Note 7 back on the market, but at this point that phone is probably dead. If it does find a solution, convincing customers that the phone is safe will be another battle entirely.

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Ben Schoon

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