Samsung Galaxy Note 7 Stories July 18, 2017

Samsung working to recover 157 tons of scrap material from recalled Note 7s

Following one of the biggest consumer electronics recalls in recent memory, Samsung is sitting on quite a lot of Galaxy Note 7 units. So many, in fact, that protestors have even gone up against the company demanding answers on its plans for the waste. Among other ongoing efforts, Samsung has today revealed what it plans to do with a lot of those leftover Notes.

Samsung Galaxy Note 7 Stories July 2, 2017

Following its explosive failure last year, Samsung has brought back the Galaxy Note 7 with the widely reported “Fan Edition.” The revised edition of the ill-fated flagship is essentially identical to the original, but with a handful of key alternations.

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Samsung Galaxy Note 7 Stories June 27, 2017

After dealing with a ton of bad press last year with the Note 7 debacle, Samsung rose to the challenge and created one of its most successful and widely praised devices to date in the Galaxy S8. However, many fans continue to ask for the Note 7 to make a return and after months of rumors, it seems like that is finally going to happen.

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Samsung Galaxy Note 7 Stories March 27, 2017

Following the demise of the Galaxy Note 7, we’ve heard multiple rumors stating that the phone would make a return in the form of a refurbished and safe device. Today, Samsung has officially confirmed that it plans to do this along with detailing plans to recycle remaining Note 7 inventory.

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Samsung Galaxy Note 7 Stories February 26, 2017

Samsung’s MWC event interrupted by Greenpeace protesting handling of Note 7 recall

Protesting Samsung’s handling of the Galaxy Note 7 recall, Greenpeace interrupted the company’s MWC event and keynote earlier today. The group unfurled banners outside the event and interrupted the presentation shortly after it began.

Samsung Galaxy Note 7 Stories February 22, 2017

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Yesterday we heard that Samsung was possibly going to resurrect the Galaxy Note 7 with the same design, specs, and features, but with a new, smaller and safer battery. Many are still interested in picking up the Note 7, but it seems like the company doesn’t have plans of bringing it back…

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Samsung Galaxy Note 7 Stories February 21, 2017

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A report emerged this morning claiming that Samsung might bring back the Galaxy Note 7. This is exciting news as the Note 7 was one of the best selling and most popular smartphones of 2016. So popular, in fact, that Samsung had to roll out firmware updates that intentionally bricked handsets so that owners would actually return their possibly dangerous devices.

With Samsung potentially selling refurbished models of the Note 7, would you consider buying one?

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We didn’t get a ton of truly great smartphones last year outside of options like the Huawei Mate 9, Samsung Galaxy S7, and of course the Google Pixel. However, there was one that really stood out ─ the Galaxy Note 7. With that release, Samsung had something incredible on its hands, until it blew up in their faces ─ literally. Now, after revealing the cause of the explosion, Samsung is rumored to be bringing the device back, at least for certain markets.

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Samsung Galaxy Note 7 Stories February 20, 2017

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After everything that happened with the Samsung Galaxy Note 7 last year, many customers have been fairly wary about the company’s devices, some even stating that they’ll never use a smartphone made by the Korean giant ever again. Now, that lack of trust is showing, as Samsung’s reputation in the United States has plummeted down to #49 out of 100.

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Samsung Galaxy Note 7 Stories February 8, 2017

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If you thought the Galaxy Note 7 debacle news cycle was finally done with, you were wrong. Yesterday, a fire broke out at the Samsung SDI battery factory in China. This is the same factory that produced batteries for the Note 7 before the first recall of the handset…

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Samsung Galaxy Note 7 Stories January 23, 2017

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Samsung’s Galaxy Note 7 debacle officially wrapped up yesterday (or at least we hope), with the Korean company announcing that flaws in batteries from two different suppliers were to blame for the device’s explosions. Now, a series of photos showing what appears to be the company’s Note 7 battery investigation facility have popped up on Twitter…

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Samsung Galaxy Note 7 Stories January 22, 2017

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The Galaxy Note 7 was very short lived after handsets began to explode. There have been reports and rumors that the battery was the root cause but results of an official investigation had yet to be announced. Today, Samsung has confirmed that the Note 7’s issues were indeed battery-related, specifically due to positive and negative battery cells making contact…

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Samsung Galaxy Note 7 Stories January 19, 2017

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Following a report earlier this week that said Samsung’s investigation into the Note 7 concluded that the battery was to blame for fire concerns, the company announced this evening that it will officially reveal its results on Monday, January 23rd…

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Samsung Galaxy Note 7 Stories January 17, 2017

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From updates that disable charging to Samsung releasing an official explanation next week, the Galaxy Note 7 disaster is finally winding down. While 96% of phones have been recalled, Verizon (via Fortune) notes that “thousands” of Note 7s are still in use, with more steps being taken to encourage a return.

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Samsung Galaxy Note 7 Stories January 11, 2017

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It’s been a long road for Samsung with the Galaxy Note 7 recall, but things are finally coming to an end. Samsung has today confirmed that almost every single Note 7 in the US has been removed from the market.

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Samsung Galaxy Note 7 Stories January 2, 2017

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After discontinuing the Galaxy Note 7 late last year, Samsung quickly opened up an investigation to figure out exactly what caused the device to catch fire. Now, according to a report out of Korea, Samsung has concluded the investigation.

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Samsung Galaxy Note 7 Stories December 27, 2016

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With all US carriers now falling in line, the first updates to permanently disable the Galaxy Note 7 are rolling out. Beginning with T-Mobile, the Samsung device will no longer be able to hold a charge in hopes that errant consumers will finally follow the recall and return the device.

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Samsung Galaxy Note 7 Stories December 19, 2016

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The Galaxy Note 7 was discontinued over two months ago, but we still talk about it a lot for good reason, there are still quite a lot of them out there. Just last month Samsung confirmed that 90% of Note 7s had been taken off the market, but that last 10% is still a lot of phones. In fact, it’s so many that it still outnumbers the total sales of some other smartphones which are still available.

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Samsung Galaxy Note 7 Stories December 9, 2016

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Just last night a report came out that Samsung, at least on US Cellular, was planning to disable remaining Galaxy Note 7 units. Now, the company has officially confirmed those actions for every remaining Galaxy Note 7 in the United States.

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Samsung Galaxy Note 7 Stories December 8, 2016

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It’s been two months since the Galaxy Note 7 was officially recalled, but not everyone who bought the phone has been willing to give it back. To encourage some of those users to return their device, Samsung has pushed out updates in certain regions to limit the Note 7 to a maximum charge of 60%. Now, it seems that Samsung is going to take even more drastic measures in the US by disabling Note 7 units entirely.

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Samsung Galaxy Note 7 Stories December 7, 2016

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By now the entire world has heard about the Note 7 and its recall. Samsung has been trying hard to get customers to return the handset, working with network providers and governments to limit features of the units that are still in the wild. Starting next week in Canada, Samsung is going to the extreme and will disable all cellular, WiFi, and Bluetooth radios as well as limit how much the battery can charge…

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Samsung Galaxy Note 7 Stories December 5, 2016

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The Samsung Galaxy Note 7 will go down in the history books as one of the company’s biggest disasters. After having initial reports of batteries catching fire in September and then even having the replacement devices continue to catch on fire, Samsung had to officially recall and stop all production on the handset. As of today, Samsung still hasn’t released an official statement on why the Note 7 was defective but a 3rd party has torn the phone apart and we might finally have an answer…

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Samsung Galaxy Note 7 Stories November 30, 2016

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Following a similar move in New Zealand, Samsung is working with mobile carriers in Australia to shut down network access from all Note 7 devices. This, of course, is a move on Samsung’s part to try to get all of the fire-prone devices out of the wild to avoid any more potentially dangerous situations.

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Samsung Galaxy Note 7 Stories November 21, 2016

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Following a global recall of the Galaxy Note 7 due to dozens of device explosions, many expect Samsung’s brand as a whole to suffer. Other issues in the company’s vast array of products ─ namely washing machines ─ only contributed to that. However, according to a new poll, none of these episodes have significantly damaged Samsung’s brand in the eyes of customers (via Reuters)…

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Samsung Galaxy Note 7 Stories November 7, 2016

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It’s no secret that Samsung’s Galaxy Note 7 debacle had an impact on the overall brand, and today the company is looking to remedy that in part with full page apology ads in major United States daily news papers, including The Wall Street Journal, The New York Times, and The Washington Post (via The Verge).

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Samsung Galaxy Note 7 Stories November 4, 2016

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Samsung has announced today to provide an update on the Note 7 debacle, saying that almost 85% of all recalled Galaxy Note 7 devices have now been replaced through its exchange program. You would think the Korean company would rather just pretend like nothing happened at this point, but I guess these numbers aren’t that bad — 85% is a good majority.

But it looks like that number is about to inch its way even higher, as Samsung now says that it plans to push out a software update that effectively cripples remaining Note 7 devices that the brave loyalists out there refuse to give up…

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It seems some people really can’t take a hint. Despite the fact that the Note 7 is considered so dangerous it’s a criminal offence to take one on board a U.S. aircraft, some owners are still refusing to return them. After Samsung limited charging rates, several carriers are now upping the ante by remotely blocking the device from connecting to mobile networks …

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Samsung Galaxy Note 7 Stories October 27, 2016

Report: Samsung will reveal findings in Note 7 investigation by end of year

Samsung has been having a rough time since the launch of its Note 7 smartphone, and even though the production of the handset has been halted and devices have been recalled, the company still doesn’t know for sure what caused the phone to explode. A new report out of Reuters says that Samsung is planning to officially announce the reasoning behind the defective Note 7 units sometime around the end of this year…

Samsung Galaxy Note 7 Stories October 24, 2016

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Many of us were assuming that after the Note 7 disaster, Samsung would be retiring the Note brand at least, and there have even been reports that the company planned to abandon the product line altogether. A post on the company’s Korean website, however, suggests that neither is the case.

Reuters noted that the company was not only referencing a Note 8, but also offering a special deal for Note 7 customers who remained loyal to the company by exchanging it for an S7.

Samsung said customers who trade in their Note 7 phone for either a flat-screen or curved-screen version of the Galaxy S7 can trade up for a Galaxy S8 or Note 8 smartphone launching next year through an upgrade program […]

Users in the upgrade program will need to pay only half the price of a Galaxy S7 device, rather than the full amount, before exchanging to the S8 or the Note 8, Samsung said …

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Samsung Galaxy Note 7 Stories October 20, 2016

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The Guardian reports multiple cases of Samsung refusing to meet the full costs of damage caused by Note 7 fires. It recounts the stories of three owners whose homes suffered severe damage after their Note 7 devices caught fire.

John Barwick from Marion, Illinois, was in bed on 8 September when his wife Joni’s device exploded on the nightstand […] 

“They told me they weren’t going to pay replacement costs of any damaged items. We were asking to have our carpet replaced, and to have the goods that were sprayed on replaced. We sent them photos,” he said. Instead, Samsung offer to pay a depreciated value of the items.

While some low-end insurance policies do only pay out for the used value of damaged goods, you’d expect a company of Samsung’s size to have better insurance in place. Samsung is also refusing to pay for hotel costs for someone forced to move out of their home due to the severity of the damage …

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Samsung Galaxy Note 7 Stories October 18, 2016

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One of the biggest theories we’ve seen surrounding the fallout from Samsung’s Note 7 recall is the potential that the company would ditch the Note branding ─ something I don’t doubt at all ─ however, according to a report out of Korea, that cut may be a bit more drastic.

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With Samsung’s Galaxy Note 7 now officially classified as ‘forbidden hazardous material‘ and too dangerous to be taken on board aircraft, the company has begun rolling out an international airport exchange program. CNET reports that the company plans to offer the trade-in standards at major airports around the world.

After setting up exchange booths in South Korea’s Incheon airport, Samsung is now spreading the initiative across the world, announcing trade-in booths in airports across Australia. The customer service booths will allow passengers to switch out their recalled Galaxy Note 7 (along with the data on it) to another Samsung device […] The company also says it’s working to set up trade-in stands at other airports around the world.

ABC7News notes that one of the booths has been spotted in the USA, ahead of the security checkpoints at San Francisco airport …

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Samsung Galaxy Note 7 Stories October 17, 2016

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As the FAA banned Note 7 devices from all U.S. flights – whether or not powered-on – it has emerged that Samsung used its own lab to test the Note 7 batteries prior to launch. The wireless industry trade group CTIA told the WSJ that Samsung was the only manufacturer to rely on in-house certification rather than using an independent lab.

Although Samsung’s own lab was CTIA certified, questions have been raised about the potential for conflicts of interest when a lab is signing-off the safety of its own products …

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Samsung Galaxy Note 7 Stories October 15, 2016

Samsung denied a Note 7 customer a Gear VR refund because ‘it works with other devices’

Samsung still has a lot of work in front of it with the Galaxy Note 7 recall, but if it lives up to its promises, the company may just salvage its reputation. However, things aren’t going to go perfectly in every case…

Samsung Galaxy Note 7 Stories October 14, 2016

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At this point, we can’t urge you enough to return your Galaxy Note 7 and get another device, but not everyone is going to listen. Many people, some with louder voices than others, are planning to stick with the phone, and that’s a bad, bad idea. As the days go by, more reasons are accumulating for why you should get rid of the phone, and the US government is adding another to the list ─ the Galaxy Note 7 has been banned from all US flights…

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Samsung Galaxy Note 7 Stories October 13, 2016

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The US Consumer Product Safety Commission has once again made Samsung’s recall of the Note 7 official, extending its formal recall notice to replacement devices as well as original ones. Samsung had already instructed owners to cease using the devices and to return them for refund or replacement with alternative devices.

In an attempt to persuade former Note 7 owners to remain loyal to the brand, Samsung is now offering $100 credit to anyone exchanging their device for another Samsung phone …

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Samsung Galaxy Note 7 Stories October 12, 2016

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Samsung has slashed $2.3B from its Q3 profit projections to allow for Note 7 recall costs, effectively wiping out the entire profits of its mobile business for the quarter, reports the WSJ.

Lee Seung-woo, an analyst at IBK Securities in Seoul, said he was now expecting the company to report a small operating loss in the third quarter for Samsung’s mobile division. If so, that would mark that business unit’s first quarterly loss stretching back to before its first Note series phone was released in 2011.

Samsung last week said that it expected profits to rise despite the first Note 7 recall, but it was at that time expecting most owners to swap the original for a replacement device. Its new numbers are claimed to reflect the complete loss of those sales, but that claim seems optimistic at best …

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Samsung Galaxy Note 7 Stories October 11, 2016

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With production of the Galaxy Note 7 over and retail stores no longer selling the device, Samsung is now focusing on the safety angle. In addition to advising all owners to power down the device, the company has been sending out Note 7 Return Kits (via XDA Developers) as early as last week.

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It’s been a long and hard road since Samsung’s Galaxy Note 7 recall began, and now it’s finally over. Unfortunately for Samsung, it’s ended on a very sour note – the Note 7 is officially dead.

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Samsung Galaxy Note 7 Stories October 10, 2016

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It’s been a rough past few days for Samsung. Following carriers halting sales of the device and a report stating that the company had stopped production of the device, Samsung has officially stopped sales of the device worldwide.

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Samsung Galaxy Note 7 Stories October 9, 2016

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Since the launch of the Note 7, Samsung has been plagued with countless issues involving the handset. Following an official recall in conjunction with the Consumer Product Safety Commission, Samsung replaced over a million defective units, but even these new Note 7’s are having issues. According to a new report, Samsung is now halting the production of the Note 7, at least for the time being…

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AT&T officially halts Galaxy Note 7 sales after continued explosions of replacement units [Update: Other carriers dropping it too]

After several explosions over the past few days of replacement Galaxy Note 7 units, AT&T has decided to completely halt sales of the Galaxy Note 7…

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Reports of a replacement Galaxy Note 7 catching fire surfaced on Wednesdsay when a Soutwest flight was evacuated during boarding. However, a new story points to Samsung being aware of a possible replacement device catching fire one day earlier in Nicholasville, Kentucky and trying to “slow” down the affected customer…

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Samsung Galaxy Note 7 Stories October 8, 2016

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It’s all over… After all four major carriers in the US decided to let any wary customers, and even reports that AT&T was considering completely dropping the device, another replacement Galaxy Note 7 has exploded…

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Samsung Galaxy Note 7 Stories October 7, 2016

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The trouble just doesn’t stop for Samsung. After what was expected to be the end of the Note 7 recall, things blew up in the company’s face — almost literally. Now things look like they’re going to get even worse. According to a report out of Bloomberg, AT&T may be planning to drop sales of the device all together…

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Following a ‘safe’ Note 7 fire on board an airliner, Sprint has told Re/code that it will allow any owner to return replacement models outside of the standard return window. Owners will be able to swap them out for a different device.

If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window

The terms are more generous than those currently offered by other carriers …

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Samsung Galaxy Note 7 Stories October 6, 2016

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When a series of fires and explosions forced Samsung to recall almost 2.5 million units of its Galaxy Note 7 models at an estimated cost of a billion dollars, the last thing in the world it wanted was to have one of its new ‘safe’ replacement handsets catch fire. But that’s exactly what happened yesterday, and in the worst possible circumstances: on board an airliner.

The only saving grace for Samsung was that the aircraft was still at the gate. Had it been in flight at the time, things could obviously have been very much worse.

However, while the news is grim, we do need to be a little careful about jumping to conclusions …

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Samsung Galaxy Note 7 Stories October 5, 2016

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Earlier this morning a Southwest Airlines flight about to head out of Louisville was evacuated as a passenger’s Galaxy Note 7 caught fire. Unfortunately for Samsung, that Note 7 was one that it had already been replaced with a supposedly “safe” unit

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