Samsung’s investigation into what caused the Galaxy Note 7 to catch fire has concluded according to a new report from Reuters. The report claims that Samsung has concluded that the battery was the main reason for the fires.
Samsung U28E590D 28-Inch 4K Monitor
Reuters claims that Samsung will announce the results of its investigation on January 23, one day before it reveals its fourth-quarter earnings. Additionally, Samsung will announce new measures it is implementing in an effort to prevent a similar issue from occurring again.
According to today’s report, Samsung was able to replicate the fires in its testing, but that the cause of the fires could not be explained by software-related problems or hardware design.
Investors and analysts say it is critical for Samsung to provide a detailed, convincing explanation on what went wrong with the Note 7 phones and how it will prevent such problems from recurring.
The source told Reuters that Samsung was able to replicate the fires during its investigation and that the cause for the fires could not be explained by hardware design or software-related matters.
Samsung’s Galaxy Note 7 was recalled due to issues related to the device randomly catching fire. Reports have claimed that Samsung is out as much as $1 billion for the recall. The revelation that the battery is to blame for the issue isn’t necessarily a new one, but it’s notable that the issue was not due to software issues.
More Galaxy Note 7 coverage:
- Consumer Reports says that Samsung’s Note 7 recall ‘isn’t official’
- Samsung launches Galaxy Note 7 exchange program for US customers, new devices coming as soon as next week
- US carriers respond to the Galaxy Note 7 recall, here’s what you need to know
- Samsung recalls Galaxy Note 7 devices worldwide after fires & explosions, abandons UK launch [Video]