Last month, an update for Nest Cam models left users seeing all night vision footage become blurry. Now, Google is rolling out a fix.
Top comment by Jon D
So, it has taken Google several months to roll out a fix for a critical bug that should have never passed QA testing in the first place? This despite dozens of people flagging it as an issue (with evidence) on their own support forums?
I wonder how many cameras customers have returned to stores or had them replaced because of this. How much time has been wasted following bad advice from support about cleaning lens, moving the cameras, or doing factory resets?
Many have invested heavily in the Google smart home eco system. This saga has done significant damage to the reputation of Google as a player in this market.
The 1.69 update for Google’s newer Nest Cam models resulted in many users noticing that night vision footage was blurry. Daytime footage in good lighting was generally unaffected, still retaining its usual look and reasonably sharp detail.
As we reported back in October, the issue even led to one user claiming their car was broken into and the footage from their Nest Cam being useless at showing the incident because it was too blurry.
Google has since confirmed to 9to5Google that an update is now rolling out to Nest Cam models with a fix for blurry night vision. Google says the update is rolling out to the following models:
The update is rolling out starting today and will be available to all users “over the coming weeks.”
More on Google Nest:
- How to transfer your old Nest Cam to the Google Home app [Gallery]
- The old Nest app isn’t sending notifications to some Pixel 8 owners
- ADT prepares another Google-integrated security system that revives Nest Secure’s best features
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