Google United Kingdom and Ireland Managing Director Dan Cobley wrote on his Google+ page this weekend (via AndroidCentral) to explain the situation with the LG Nexus 4′s long shipping delays many customers have experienced since launch day. According to the exec, supplies from manufacturer LG have been “scarce and erratic,” which has caused shipping times of up to eight weeks in some cases. The Nexus 4 has certainly been a popular device, and one could wonder how it would affect Google’s holiday sales if the company could get it out by the holidays for the majority of customers.
The exec also said that customers who were notified with a “3-5 day” shipping estimate initially should expect their handset soon, as those orders are now in the fulfillment process. The shipping charge will be waved and an email notification will be sent to customers this week with tracking information. Additionally, customers who received pre-Christmas shipping times should see their handset delivered by then, but unavailability still lingers for most customers.
Saturday’s comments are certainly welcomed from the top and give us the first real insight on what is causing delays—other than the company is working to catch up with the high demand. You can find the exec’s full comments below:
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.