Following the decision to stop sales of the HP Chromebook 11 pending an investigation into overheating chargers, today the US Consumer Product Safety Commission reports Google and HP will indeed recall the netbook’s charger. Google says it received nine reports in total of overheating chargers and melting with some cases resulting in injuries and property damage:
Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger… This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.
The US Consumer Product Safety Commission’s report claims the recall will include around 145,000 units and that users can contact Google to get a free replacement. Google is yet to resume sales of the device on Google Play or through its retail partners, but its website says to “please check back soon.” More info on how to contact Google below.
To get your free replacement, you’ll have to contact Google at (866) 628-1371 between 5 a.m. and 7 p.m or online through its Chromebook support page. Until replacements are sent out, HP is recommending customers use any other “Underwriters Laboratories-listed micro-USB charger.”