Korean Fair Trade Commission rules that Google must change Play Store refund policy

Google has been ordered by the South Korean government to revise its Play Store refund policy, the Korea Herald reports. The company’s current policy requires users to submit a request for a refund within 15 minutes of the purchase. Once that time has passed, refunds can still be requested, but must be reviewed manually by a Google employee.

The practice was ruled “unfair” by the Fair Trade Commission after numerous requests from the Citizens’ Coalition for Economic Justice. Google told the Fair Trade Commission that it would create a new, automated refund system for the Korean Play Store, but had no plans to roll this system out to the rest of the world.