refund Stories August 4, 2014

Google increases Play Store refund time for games to 2 hours

For years, the standard refund time on apps from the Play Store has been 15 minutes. Today, Android Police is reporting that Google is quietly rolling out a small but welcome change to that system, increasing the refund time on certain apps to two hours. The catch though is that the extended period only applies to games, so don’t expect to try out Nova Launcher Prime before making on your mind on which launcher you want to use. 

refund Stories July 6, 2014

 

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Google has been ordered by the South Korean government to revise its Play Store refund policy, the Korea Herald reports. The company’s current policy requires users to submit a request for a refund within 15 minutes of the purchase. Once that time has passed, refunds can still be requested, but must be reviewed manually by a Google employee.

The practice was ruled “unfair” by the Fair Trade Commission after numerous requests from the Citizens’ Coalition for Economic Justice. Google told the Fair Trade Commission that it would create a new, automated refund system for the Korean Play Store, but had no plans to roll this system out to the rest of the world.

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refund Stories September 25, 2013

Google beginning to refund unused Google Offers

As noted by AllThingsD, Google has just started sending out notifications to customers letting them know that they will soon be receiving refunds for unused Google Offers. Offers, which are available through a standalone mobile app as well as the Google Maps and Google Wallet apps, used to force users to purchase coupons ahead of time, much like a Groupon service. Going forward, however, the Offers will act more like traditional coupons with users refunded the full cost of unused deals.

You’ll also be able an additional $4 if you opt for a Google Play credit:

An email from Google to an AllThingsD colleague this week gave her two options: Receive a refund for the full amount of two unused offers, or receive a Google Play credit for that amount, which never expires, plus an additional $4, which will expire in two years.

“Users can now easily discover and save Google Offers in the Maps app, Search, Wallet, and on sites around the Web, without having to purchase them in advance, so we’re refunding previously purchased offers that we believe haven’t been used,” a Google spokesperson said in an emailed statement to AllThingsD.

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