While in the midst of exchanging recalled Galaxy Note 7 smartphones, Samsung has apparently run into a few cases where customers made claims that turned out to be false. According to a report from ZDNet, Samsung has received 26 false reports of Galaxy Note 7 units catching fire since the recall started.

The best gifts for Android users

The report states that 12 of these 26 cases were with a device that had no issues, seven with customers who were unreachable and seven other cases with customers who had cancelled the exchange. Some of those even said that they had thrown away the device.

These 26 reports come from around the globe, primarily in the United States where nine were reported. Three were reported in South Korea, two in France, and one each in the UK, Canada, Singapore, Philippines, Turkey, Vietnam, Croatia, Romania, Iraq, Lebanon, the UAE, and the Czech Republic.

The report also highlights three individual stories. In one case a convenience store worker from Korea contacted Samsung online with a claim that the device had exploded, but was later unreachable. In Singapore, a customer submitted a claim of a device which had caught fire, but could not prove that claim because they said they had thrown the device out of their car window after it had caught fire. Another example comes from Canada, but in this case, it was a customer who was lying to the company. That customer apparently found an image online of a Note 7 which had exploded and submitted it to Samsung as their own device.

Samsung’s exchange program for the Galaxy Note 7 is now fully underway, so customers who still have defective Note 7s should be able to get in contact with the company to get the faulty unit replaced.

About the Author