Skip to main content

Vague Google Assistant email warns of disabled routines, Hey Google bug

Some, but not all, Google Assistant users received an “action required” email starting yesterday that warned about a bug that impacted hotword and other service settings.

“[Action Required] Google Assistant Settings” was sent by “The Google Workspace Team” — though signed by the Assistant team — and says the company “discovered a bug that may have affected your Google Assistant and device setup and preferences.”

In terms of specifics, this issue could have disabled personal routines and the “Hey Google” hotword on some devices. Google says it’s “looking into possible solutions to restore affected settings,” but otherwise tells users to visit Assistant and Home settings to check and re-enable as needed. The included support link is vague and does not provide additional details.

It ends on, “We sincerely apologize. We will be in touch with further information.”

This was not an email sent to every Google Assistant user, while not all — or even most — that received it say they’ve had hotword detection or routines disabled. In theory, it’s a simple enough fix of going into Assistant settings. The more ideal solution would be Google being able to address and restore things server-side.

More on Google Assistant:

FTC: We use income earning auto affiliate links. More.

You’re reading 9to5Google — experts who break news about Google and its surrounding ecosystem, day after day. Be sure to check out our homepage for all the latest news, and follow 9to5Google on Twitter, Facebook, and LinkedIn to stay in the loop. Don’t know where to start? Check out our exclusive stories, reviews, how-tos, and subscribe to our YouTube channel

Comments

Author

Avatar for Abner Li Abner Li

Editor-in-chief. Interested in the minutiae of Google and Alphabet. Tips/talk: abner@9to5g.com