Google confirms phone support for publishers and advertisers “within next quarter”

If you run a blog or own a site that runs Google ads, you are no doubt aware of the frustrations stemming from having to deal with Google’s support staff via email only. And if your living depends on that advertising revenue, getting someone to resolve your issue in a timely manner becomes a matter of life and death. Relax, you will soon be able to pick up the phone and yell at Google.

Fielding questions from Wall Street analysts and investors at the company’s annual shareholder meeting yesterday afternoon, Google’s senior vice president of advertising Susan Wojcicki announced the arrival of customer support for advertisers and publishers via phone:

Within the next quarter we’re moving to allow [publishers and advertisers] to contact Google by phone [for customer support].

She also underscored that Google is one of the largest display advertising providers in China, adding that the company “helps Chinese advertisers reach global markets”.