Last month, we found out that Google was extending the return period for some of Google Play’s games from 15 minutes to two hours. A new update to the company’s support page has confirmed the change, making the two hour refund policy official for paid applications and games. An extra hour and 45 minutes sounds great, but it should be noted that way back in the days of the Android Market, Google used to give customers a full day to return undesirable software.
While this change of direction may not bring Google Play’s return policy back to its heyday, two hours should definitely be enough time to determine if an app or game is worth your money. So, how do you request a refund from Google? Go to the My Apps section in the Google Play Store app, select the software that you wish to return and select “refund.”
Despite Google Play’s new policy, some developers may not offer a refund on their applications, however this new two hour window may help reduce negative app reviews left by customers who were denied a refund under the 15 minute return system.