According to recent reports, Google’s Glass Basecamps are officially kicking the bucket. It started with a post on Google+ by Glass Explorer Spencer Kleyweg, who noticed that Google is no longer accepting scheduled appointments to said Glass support hubs. This apparently affects all four of the basecamps, at locations including Los Angeles, San Francisco, New York, and London.
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After a quick note to Glass Support, the team apparently confirmed that Google is no longer accepting reservations. The Basecamps have, since their introduction, been a hub for Glass users to get technical support, and a place to give interested potential buyers a place to try the device and pick it up once purchased.
Apparently, these closures don’t have as much to do with the decline of Glass’ popularity, as much as that they no longer serve any real purpose. According to Glass Community Manager Becca Samson, it has more to do with the fact that they’re simply not being used as much anymore. Google has opened up more avenues for people to purchase and get support for their devices, and the Basecamps aren’t really all that necessary any longer.
Remember when everyone had to go to a Basecamp to pick up Glass? Well as more and more people got to see it in person we opened up other ways for people to get Glass – like our website and the Play Store. Now we’re seeing that most of our sales and support are happening online or over the phone, so we’re focusing more on those now.
Glass as a platform has certainly suffered its share of criticisms, but it doesn’t look like Google wants to yet admit that maybe these closures were due to the common suspicion that Glass as we know it won’t be around for much longer. At the moment, it looks like the company just wants to think it has filled the Basecamps’ purpose in other ways.