Following a ‘safe’ Note 7 fire on board an airliner, Sprint has told Re/code that it will allow any owner to return replacement models outside of the standard return window. Owners will be able to swap them out for a different device.
If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window
The terms are more generous than those currently offered by other carriers …
T-Mobile said that its standard 14-day return window applies, and the same is believed to apply to Verizon – which declined to comment – and AT&T, which has so far issued no statement.
You’re in better luck if you have the original model: as that has been officially recalled, you are able to return it for a refund no matter which carrier is involved.
It’s worth noting that we don’t yet know whether there’s any issue with the replacement models: a single fire is not evidence of a continuing fault.
Update: AT&T tells us that it is also willing to replace Note 7s with another device as well:
AT&T customers with replacement Note 7s are able to exchange them for another device.
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