While the Razer Phone 2 is advertised as offering full Verizon network support, early customers who have already received the phone are reporting that’s not necessarily the case.
As noted on Reddit, users who insert their Verizon SIM into the Razer Phone 2 might not notice data issues initially, but will quickly discover that calling and SMS service is rather wonky. The situation seems to vary wildly, though. Some users report that outgoing calls and texts are working normally, while incoming data seemed disabled. Meanwhile, some users say they’ve experienced no issues at all.
One user on Reddit, Part_Time_Lamer, offered a possible solution with Verizon, but others reported trying it to no avail:
Get to Tier 2 support and have them manually add the IMEI to your account. I had to leave for work, otherwise I would’ve called instead of dealing with support over Twitter. I’m gonna deal with it tomorrow.
Got booted up to top tier customer support and an NBR ticket. This rep knew about the phone and razer’s claims of compatibility but politely told me that it’s not in VZW’s database and therefore right now not compatible. My NBR ticket is a request for addition into the database.
In response to the these issues, Razer took to Twitter to say it’s working with Verizon to resolve the problems as soon as possible:
We're aware that Verizon is not enabled on the #RazerPhone 2 right now and are working to enable it ASAP—hang in there!
— R Λ Z Ξ R (@Razer) October 23, 2018