9to5Google’s Cam Bunton had a less than stellar Samsung support experience with the otherwise great Galaxy S7 Edge in case you haven’t read. In order to improve its customer experience, however, the company is launching a major update to the Samsung+ support app that adds a remote assistance feature.

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During its F8 Developer Conference today, Facebook announced a new Facebook Messenger Platform that will allow third-party apps to integrate with its popular Messenger app. expand full story