Google is making some big improvements to the customer experience for Google Apps customers by using its Chrome browser. Over on the Official Google Enterprise Blog, Google’s manager of Google Apps Technical Solutions Engineers Fred Beckebanze announced the company is adding both phone and email support for App customers with questions about Chrome. In the post, Google explained customers could now receive support for “Chrome installation, functionality, security, browser policy settings and Google Apps interoperability for Windows, Mac OS X and Linux.”
In other Google Apps news, customers will now have access to the CardDAV protocol that Google rolled out to iOS and other devices last week. Google’s description of the protocol, which allows easier syncing of Google contacts to third-party clients, is below:’
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- Google adds CardDAV protocol for syncing Google contacts on iOS & other devices (9to5google.com)
- Chrome OS gets a redesigned apps list, custom wallpapers, & Google Drive support (9to5google.com)
- Google drops IE8 support in Apps on November 15th (or half of IE users) (9to5google.com)
- Google Chrome celebrates 4 years by going back in time (9to5google.com)
When you sync your Google contacts using CardDAV, you’ll be able to edit, add, and remove contacts from your device and keep them in sync everywhere you use them… If you have set up iCloud, are syncing contacts from another account, or already have contacts stored on the device, you will need to select a Default Account. New contacts created directly on your iOS device will be added to your default account.
One of Google’s biggest new customers is Wyoming, which now has 10,000 state employees on Google Apps for Government. You can check out a profile of the state’s switch to Google Apps on Aol Government.
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