Today, Google announced some new support changes to its Google for Work services that are designed to improve how the company interacts with its customers when they need help with a product or service. After testing a chat support feature with a limited group of Google Apps administrators, Mountain View is now making this service option available to English language app admins globally.
The company says it plans to add support for additional languages in the months ahead and that admins with verified domains can start chats directly from the service’s Help Center. Google’s refreshed customer service offerings also adds in-app help tools that let users access phone numbers for support, help articles and other product related documentation.
Furthering its Hangouts support pledge, the search giant reiterated that it’s guaranteeing an uptime of 99.9 percent for its video call service, with 24/7 phone support. Google says it’s reached its goal of 95 percent customer satisfaction for Apps and will continue to add develop new ways for subscribers to receive support when needed.