It’s always terrible when your screen breaks, but it can be even worse when you really need your phone. If you rely on a device heavily in your life ─ especially in business ─ it’s very important to have as little downtime as possible.
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For many users, the best option has always been to turn to the manufacturer to get a repair, but that can take quite a while, especially in the case of certain OEMs. Another option is to turn to a local repair shop, but there are a couple of things to consider there. First, availability of parts. Not every repair shop is going to have the parts to repair every phone, so the delay from ordering parts could complicate things. Further, there’s the cost. Local shops aren’t always cheap.
With the Pixel, Google has made an option available via a partnership with uBreakiFix ─ a walk-in screen repair for a flat rate. Simply walk into any of uBreakiFix’s 250 retail locations in the US and Canada and you’ll be able to have your Pixel or Pixel XL repaired within one business day, assisted in part by how easy it is to fix a Pixel compared to other HTC-made smartphones.
For a screen repair on the Pixel, you’ll be charged $129, or $149 for a Pixel XL. If your charging port fails it’s $79 for either device, the same for a battery. Founder Justin Wetherill had the following to say regarding the partnership:
We are pleased to provide Pixel customers with the quality repair service and exceptional customer experience that have come to define our brand. A broken device shouldn’t have to ruin someone’s day.
While we’re hoping no one needs to take advantage of it this soon, these walk-in repairs are available now. Alternatively, customers can also mail their devices in if a retail location isn’t nearby.