Fitbit is down this morning (PT), with the biggest issue being how the Android and iOS apps are not able to sync with fitness trackers or smartwatches, including the Pixel Watch.
Opening the Fitbit app on Android and iOS (PT) reveals that some stats are missing. This includes the main metrics of steps, distance, calories, and active minutes. They might be entirely missing from the top of the app, or just grayed out.
Certain stat cards are completely gone. However, you might be able to navigate to a previous day from the top-left corner and see stats from there.
Elsewhere, pulling down the feed to initiate a manual device sync will return a “Couldn’t sync your [device]” error. Repeated attempts do not resolve the sync issue, with Fitbit going down at around 5:30 a.m. PT.
Fitbit’s My Dashboard on the web is also down, though the rest of fitbit.com is currently available.
There is currently no corresponding error message, with one usually offered.
Update 1: As of 9 a.m. PT, the sync backend appears to be coming back, but stats are not displaying properly (or at all).
Update 2: Google spokesperson: “We’re aware of an outage impacting services across the Fitbit app and are working to resolve it as quickly as possible.”
Update 3: As of 11 a.m., we’re seeing the latest stats from our wearables in Fitbit for Android and iOS, but the Sleep and Readiness Scores have yet to be calculated.
Update 4: According to Google at 2 p.m., “the outage impacting services across the Fitbit app has been resolved. Any users still encountering issues with their Fitbit app should contact customer support at help.fitbit.com.”
Update 5: On the morning of February 7, Fitbit appears to be down yet again.
More on Fitbit:
- Fitbit removes screenshots showing redesigned Android app
- Fitbit was never teasing its own Wear OS smartwatch, just the Pixel Watch
- Google Maps Fitbit app now works on Sense 2 and Versa 4
- Fitbit Charge 5 adds two more clock faces
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