Fitbit is partially down this afternoon with server and/or sync issues that result in missing stats and the inability to log in to accounts.
Update: This issue resolved itself on Monday evening.
For starters, signing in to the mobile app results in a “Fitbit.com is unavailable. Please try again later” message. This issue also impacts users trying to log in to Fitbit on their Pixel Watch to get sleep and resting heart rate to sync.
Speaking of stats, opening the mobile app results in data being grayed out and not appearing in the feed. This includes steps, distance, active minutes, heart rate, calories, and more.
It’s unlikely that any health and fitness data will be lost during this down period, but don’t reset your Fitbit device until the next successful sync. Information should remain saved to your device.
DownDetector reports started at approximately 12:30 p.m. PT and continue as of 3:30 p.m.
More on Fitbit:
- First Fitbit Sense 2 and Versa 4 update rolling out: Cover to turn off screen and on-wrist calls
- Google Maps for Fitbit smartwatches will integrate some workout stats, still ‘coming soon’
- Report: Fitbit working on cellular wearable for kids after canceling camera smartwatch
- Fitbit ‘by Google’ previews what’s next from TV & smart home availability to affordability
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