Reports of a Google MVNO have been circulating for a few months now, with Google itself even adding fuel to the fire. Today, The Telegraph reports that one of Google’s goals with its wireless network is to offer free international roaming to its customers. The report claims that Google is in talks with Hong Kong-based Huchison Whampoa, the owner of Three and soon O2, regarding its ambitions.
Earlier this month, reports emerged claiming that Google was planning to launch its own wireless network called, at least in its developmental stage, Nova. The reports claimed that Google would partner with Sprint and T-Mobile for the network, notably without any contribution from the two biggest United State carriers, AT&T and Verizon.
Consumer Reports just published its annual ratings report on wireless carriers, and the general consensus is that the Big Four tend to promise a lot—but their customer satisfaction scores prove they struggle to deliver.
None of the major carriers —Verizon, AT&T, Sprint, and T-Mobile— could deliver an overall satisfaction score above 72 percent, as NBCNews mentioned, and Consumer Reports further added that cellphone companies rate the lowest among service providers.
Meanwhile, three smaller companies —Consumer Cellular, U.S. Cellular, and Credo Mobile— held the highest scores for customer satisfaction. U.S. Cellular, for instance, which is the largest of the three with service mostly in the Midwest, topped with a score of 88 percent.
The ratings report complied rankings from over 63,000 reader responses. The final results placed Big Red, a.k.a. Verizon, at No. 1 for overall service quality and availability, while Sprint, T-Mobile, and AT&T soon followed, respectively.
Verizon is apparently preferred by heavy-data users, but the latter three carriers scored better in the 4G-service department. AT&T had the fewest amount of problems for 4G service overall. Satisfaction scores also varied by location, however. The survey cropped data from 23 metropolitan areas and found AT&T rated significantly better than Verizon in places like Chicago.
