Adding to the controversy was a reference to ‘other reasons’ for staff to access notes. These include investigations into potential violations of the firm’s terms of service and compliance with warrants and court orders. Some customers believed this too was new, when in fact (as we explained on Wednesday) this policy was already in effect.
Evernote CEO Chris O’Neill attempted to smooth the waters with a clarification stating that only random snippets would be viewed by engineers, and they wouldn’t know whose notes they were viewing. Additionally, personal data would be masked.
Users, however, remained concerned – as could be seen in reader comments to our coverage.
Considering they handle the anonymizing and the data collection, I find their response to end-user concern dubious at-best.
I don’t want people reading my stuff, I’ve been using Apple’s Notes and Microsoft OneNote.
Closing account now.
We will make machine learning technologies available to our users, but no employees will be reading note content as part of this process unless users opt in.