warranty Stories November 2, 2015

OnePlus introduces new ‘On-Guard’ extended warranty program

In a blog post this morning, OnePlus announced what many concerned customers have been waiting to hear for some time: The company is making a renewed effort to provide better customer service and offering a new extended warranty. Customers will be able to purchase the new On-Guard extended warranty when they buy a OnePlus 2 and gain added coverage against accidental damage or liquid damage.

Initially, the On-Guard cover will be available in Europe and India only, but the company is working with a partner in the US and Canada and will announce a similar extended warranty program in North America soon. In Europe, customers can buy either 12 months or 24 months cover for €39.99 ($44 USD approx) or €64.99 ($72 USD approx) respectively.

We are proud to introduce a new warranty program in collaboration with multiple insurance leaders worldwide for the OnePlus 2: On-Guard by simplesurance for Europe and B2X OnePlus Service2 and Protect2 for India. We believe these ventures will help to create a more positive user experience for our fans. We’re not offering this to make money – in fact, it’s quite the opposite. This is an investment we are making to focus on improving our customer support until it is closer to perfect. These services will be available on November 2 , 2015, in the European Union and in other markets in the near future. Read on for more information.

On-Guard covers breakage, accidental damage, damage due to dropping, liquid damage and vandalism among other causes of damage. To buy, customers can either select it at checkout when buying a OnePlus smartphone or contact SimpleSurance (the cover provider) within 15 days of purchasing the phone. Sadly, if you already have a OnePlus One or OnePlus 2, you can’t buy it. Only new customers from today will be able to take advantage of OnePlus’ new extended warranty.

warranty Stories October 27, 2015


I already love the Huawei Watch (and so does Dom), and now I think I love it even more. Today, the Chinese OEM has announced that new buyers of company’s Android Wear smartwatch are getting an extended manufacturer’s warranty. Originally just 12 months, the Huawei Watch is now eligible for an additional 12 months of coverage if you buy direct from Huawei… expand full story

warranty Stories October 9, 2014


Samsung is now offering a new protection service for its handsets that will cover select devices against accidental damage, including spills, drops and cracked screens. In addition to accidents, the company’s new Protection Plus Mobile Elite plan covers mechanical and electrical equipment failure for up to two years. Samsung says it will replace a damaged or defective phone within two business days and that it will offer customers three claims for the duration of their service agreement.

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Earlier this year, HTC announced a new HTC Advantage program that offered premium support to its customers at an added cost. According to a new report, Google may soon launch something of its own that offers a premium Android support and sale experience. Android Police reports that Google is planning to launch a new “Android Silver” program that will work with customers to help solve issues they have after they purchase an Android device.

According to the report, Android Silver will only be compatible with select devices, chosen by Google. The qualifications for the program are stringent and include the fact that a device “run the latest version of Android with no or very limited customizations” in order to qualify. Google will only support 5 handsets at a time and they will not be ones sold be Google. Instead, the company plans to focus strictly on carrier partnerships for Silver.

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