A router failure saw some Google services briefly slow or go down yesterday, but was quickly resolved. Google Nest users this afternoon are encountering an outage affecting the Nest apps, Thermostat, and Cam Live Video.
Just before 1 p.m PT, Google Nest Support on Twitter confirmed that it’s “aware of an issue affecting some Google Nest devices and are currently investigating.” This includes: Setup & Pairing, Nest Apps, Nest Thermostat, and Nest Cam Live Video.
Login to home.nest.com and the Nest mobile app is currently down. We’re aware of the issue and are working to restore the service now. Please stay tuned for updates
Besides the mobile and web clients being unavailable, live video streams are offline and users cannot connect to their smart thermostats.
The service notably faced similar login and device connectivity issues for two hours yesterday morning. Hopefully, this is shorter than last month’s 16-hour outage that disabled camera connectivity, Aware video history, clips, and Sightline timelapses.
Update: Google identified the issue at 1:55 p.m. and began rolling out a fix at 3:18 p.m. Cam Live Video is restored, while there’s only a partial outage for the apps and setup. The Thermostat is officially still offline.
Update 2: The problem was resolved just before 5 p.m. for most users. Google has yet to provide an explanation.
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