Gmail bug keeps asking if you want to ‘continue receiving messages from this sender’

Abner Li | Jul 7 2022 - 11:08 am PT

Google is aware of an issue that sees Gmail frequently ask if you want to “continue receiving messages from this sender.”

This message appears at the top of an email as a gray banner that features an exclamation point in a hexagon. You can respond yes or no with a link to a help article:

Do you want to continue receiving messages from this sender? Please give us feedback about this message. We won’t ask you about this sender again, although you can always unsubscribe or mark it as spam in the future.

Google became aware of Gmail’s “continue receiving messages from this sender” bug at around 8 a.m. PT this morning, but it might have started yesterday.

https://twitter.com/therealfitz/status/1544914673258184704

The problem for those affected is that the banner appears too frequently, even from known senders, including for Google Calendar’s event alerts.

Users will be receiving redundant banner notifications on delivered emails in their inbox asking them if they want to continue getting emails from some senders.
Users might have to click ‘yes’ or ‘no’ on each of the banner[s] displayed.
Our engineering team continues to investigate the issue.

~~However, the issue is “limited to Gmail consumers and not to Enterprise customers who are paying for Workspace.”~~ We’ve yet to replicate the problem on several accounts we checked this morning, so it might not be that widespread.

Update: Google has since added how there’s an impacted time range:

We are experiencing an issue with Gmail wherein emails delivered between 2022-07-06 20:36 PDT – 2022-07-07 00:08 PDT has a redundant banner notification in the users’ inbox.

Update 2: Google now says that “this issue affects both Gmail consumers and Enterprise customers.”

Update 3: The issue was resolved on Saturday, July 9.