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Samsung running full page Galaxy Note 7 apology ads in major US publications following recall

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It’s no secret that Samsung’s Galaxy Note 7 debacle had an impact on the overall brand, and today the company is looking to remedy that in part with full page apology ads in major United States daily news papers, including The Wall Street Journal, The New York Times, and The Washington Post (via The Verge).


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Samsung planning to release a Galaxy Note 7 update that limits its battery to 60%

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Samsung has announced today to provide an update on the Note 7 debacle, saying that almost 85% of all recalled Galaxy Note 7 devices have now been replaced through its exchange program. You would think the Korean company would rather just pretend like nothing happened at this point, but I guess these numbers aren’t that bad — 85% is a good majority.

But it looks like that number is about to inch its way even higher, as Samsung now says that it plans to push out a software update that effectively cripples remaining Note 7 devices that the brave loyalists out there refuse to give up…


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Carriers up the ante on Note 7 hold-outs: now blocking it from mobile networks

It seems some people really can’t take a hint. Despite the fact that the Note 7 is considered so dangerous it’s a criminal offence to take one on board a U.S. aircraft, some owners are still refusing to return them. After Samsung limited charging rates, several carriers are now upping the ante by remotely blocking the device from connecting to mobile networks …


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Report: Samsung will reveal findings in Note 7 investigation by end of year

Samsung has been having a rough time since the launch of its Note 7 smartphone, and even though the production of the handset has been halted and devices have been recalled, the company still doesn’t know for sure what caused the phone to explode. A new report out of Reuters says that Samsung is planning to officially announce the reasoning behind the defective Note 7 units sometime around the end of this year…


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Samsung indicates there will be a Note 8, and some Note 7 buyers will get one for half-price

Many of us were assuming that after the Note 7 disaster, Samsung would be retiring the Note brand at least, and there have even been reports that the company planned to abandon the product line altogether. A post on the company’s Korean website, however, suggests that neither is the case.

Reuters noted that the company was not only referencing a Note 8, but also offering a special deal for Note 7 customers who remained loyal to the company by exchanging it for an S7.

Samsung said customers who trade in their Note 7 phone for either a flat-screen or curved-screen version of the Galaxy S7 can trade up for a Galaxy S8 or Note 8 smartphone launching next year through an upgrade program […]

Users in the upgrade program will need to pay only half the price of a Galaxy S7 device, rather than the full amount, before exchanging to the S8 or the Note 8, Samsung said …


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Samsung reportedly refusing to meet full costs of fire damage in multiple Note 7 cases

The Guardian reports multiple cases of Samsung refusing to meet the full costs of damage caused by Note 7 fires. It recounts the stories of three owners whose homes suffered severe damage after their Note 7 devices caught fire.

John Barwick from Marion, Illinois, was in bed on 8 September when his wife Joni’s device exploded on the nightstand […] 

“They told me they weren’t going to pay replacement costs of any damaged items. We were asking to have our carpet replaced, and to have the goods that were sprayed on replaced. We sent them photos,” he said. Instead, Samsung offer to pay a depreciated value of the items.

While some low-end insurance policies do only pay out for the used value of damaged goods, you’d expect a company of Samsung’s size to have better insurance in place. Samsung is also refusing to pay for hotel costs for someone forced to move out of their home due to the severity of the damage …


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Samsung rolling out airport exchange/refund program after FAA banned Note 7 from all US flights

With Samsung’s Galaxy Note 7 now officially classified as ‘forbidden hazardous material‘ and too dangerous to be taken on board aircraft, the company has begun rolling out an international airport exchange program. CNET reports that the company plans to offer the trade-in standards at major airports around the world.

After setting up exchange booths in South Korea’s Incheon airport, Samsung is now spreading the initiative across the world, announcing trade-in booths in airports across Australia. The customer service booths will allow passengers to switch out their recalled Galaxy Note 7 (along with the data on it) to another Samsung device […] The company also says it’s working to set up trade-in stands at other airports around the world.

ABC7News notes that one of the booths has been spotted in the USA, ahead of the security checkpoints at San Francisco airport …


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Samsung used its own lab, not an independent CTIA one, to test Note 7 batteries prior to launch

As the FAA banned Note 7 devices from all U.S. flights – whether or not powered-on – it has emerged that Samsung used its own lab to test the Note 7 batteries prior to launch. The wireless industry trade group CTIA told the WSJ that Samsung was the only manufacturer to rely on in-house certification rather than using an independent lab.

Although Samsung’s own lab was CTIA certified, questions have been raised about the potential for conflicts of interest when a lab is signing-off the safety of its own products …


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The Galaxy Note 7 will be banned on all airline flights in the US, effective tomorrow

At this point, we can’t urge you enough to return your Galaxy Note 7 and get another device, but not everyone is going to listen. Many people, some with louder voices than others, are planning to stick with the phone, and that’s a bad, bad idea. As the days go by, more reasons are accumulating for why you should get rid of the phone, and the US government is adding another to the list ─ the Galaxy Note 7 has been banned from all US flights…


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Note 7 recall official (again) as Samsung offers up to $100 credit, Amazon refunds accessories

The US Consumer Product Safety Commission has once again made Samsung’s recall of the Note 7 official, extending its formal recall notice to replacement devices as well as original ones. Samsung had already instructed owners to cease using the devices and to return them for refund or replacement with alternative devices.

In an attempt to persuade former Note 7 owners to remain loyal to the brand, Samsung is now offering $100 credit to anyone exchanging their device for another Samsung phone …


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Initial Note 7 costs have already wiped out Samsung’s entire mobile business profits

Samsung has slashed $2.3B from its Q3 profit projections to allow for Note 7 recall costs, effectively wiping out the entire profits of its mobile business for the quarter, reports the WSJ.

Lee Seung-woo, an analyst at IBK Securities in Seoul, said he was now expecting the company to report a small operating loss in the third quarter for Samsung’s mobile division. If so, that would mark that business unit’s first quarterly loss stretching back to before its first Note series phone was released in 2011.

Samsung last week said that it expected profits to rise despite the first Note 7 recall, but it was at that time expecting most owners to swap the original for a replacement device. Its new numbers are claimed to reflect the complete loss of those sales, but that claim seems optimistic at best …


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Report: Samsung is ‘temporarily’ suspending production on the Galaxy Note 7

Since the launch of the Note 7, Samsung has been plagued with countless issues involving the handset. Following an official recall in conjunction with the Consumer Product Safety Commission, Samsung replaced over a million defective units, but even these new Note 7’s are having issues. According to a new report, Samsung is now halting the production of the Note 7, at least for the time being…


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One user’s replacement Note 7 blew up early last week, Samsung tried to ‘slow him down’

Reports of a replacement Galaxy Note 7 catching fire surfaced on Wednesdsay when a Soutwest flight was evacuated during boarding. However, a new story points to Samsung being aware of a possible replacement device catching fire one day earlier in Nicholasville, Kentucky and trying to “slow” down the affected customer…


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AT&T may drop Galaxy Note 7 altogether, T-Mobile also accepting returns on replacements

The trouble just doesn’t stop for Samsung. After what was expected to be the end of the Note 7 recall, things blew up in the company’s face — almost literally. Now things look like they’re going to get even worse. According to a report out of Bloomberg, AT&T may be planning to drop sales of the device all together…


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Following airline fire, Sprint now allowing Note 7 owners to swap replacement model [Updated]

 

Following a ‘safe’ Note 7 fire on board an airliner, Sprint has told Re/code that it will allow any owner to return replacement models outside of the standard return window. Owners will be able to swap them out for a different device.

If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window

The terms are more generous than those currently offered by other carriers …


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Comment: Aircraft fire in ‘safe’ Galaxy Note 7 bad news for Samsung, but the jury is still out

When a series of fires and explosions forced Samsung to recall almost 2.5 million units of its Galaxy Note 7 models at an estimated cost of a billion dollars, the last thing in the world it wanted was to have one of its new ‘safe’ replacement handsets catch fire. But that’s exactly what happened yesterday, and in the worst possible circumstances: on board an airliner.

The only saving grace for Samsung was that the aircraft was still at the gate. Had it been in flight at the time, things could obviously have been very much worse.

However, while the news is grim, we do need to be a little careful about jumping to conclusions …


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