Cloud Sherpas Acquires Innoveer Solutions; Takes Leadership Role in Global CRM Market
Acquisition expands CRM advisory and cloud integration services in the U.S. and adds U.K. and India operations to cloud services brokerage
Atlanta, Georgia – January 15, 2013 – Cloud Sherpas has expanded domestically and internationally with the acquisition of Innoveer Solutions, a top CRM advisory and cloud integration services firm; terms were not disclosed. The transaction gives Cloud Sherpas its first physical presence in Europe, a growing market for cloud services according to Forrester, and squarely positions Cloud Sherpas as a leader in the cloud services brokerage ecosystem.
Innoveer is an award-winning global CRM consulting firm with over 750 customers and 2,000 successful deployments under its belt. The company was founded in 1998 and provides a range of services, including discovery and planning, CRM technology selection, business process improvements, implementation, change management and support focused on enterprise businesses in the Life Sciences, Insurance, Financial Services and Manufacturing sectors, among others. Key customers include Panasonic, Shire Pharmaceuticals and AXA, one of the largest installations of Salesforce worldwide. Innoveer pioneered a CRM Excellence Framework to help clients transform their customer-facing operations, and is well known for its expertise migrating clients from Siebel to Salesforce. Innoveer also offers in-depth advisory services, focused on CRM planning, process improvement and industry best practices.
Cloud Sherpas’ Salesforce business unit is growing rapidly. The firm offers CRM advisory services, implementation, integration and custom cloud development. Combined with Innoveer, Cloud Sherpas has migrated more than 5,000 customers to the cloud worldwide. The acquisition of Innoveer gives Cloud Sherpas greater geographic density in the northeast and central U.S., an operation in the U.K., an offshore delivery team in India and one of the largest practices of certified consultants worldwide. This is Cloud Sherpas’ second CRM-focused acquisition in the past month. Following this acquisition, the firm now has Salesforce.com Platinum Partner status in North America, Europe and Australia.
“Our clients are expanding their cloud application footprint,” said David Northington, CEO at Cloud Sherpas. “Many of our global customers have experienced success in one area of their business and are eager to apply cloud-based sales automation, customer service, call center support and collaboration throughout their organizations. With the acquisition of Innoveer, we bring more than 500 cloud strategists and technical experts to bear on the market across six countries, including a solid platform for European expansion.”
“We’ve helped hundreds of customers achieve their business objectives with cloud CRM,” said Adam Honig, founder and CEO of Innoveer Solutions. “Our customers are now asking us, ‘what additional value can we get from the cloud?’ As one of the world’s leading cloud services brokerages, Cloud Sherpas is uniquely positioned to help our clients aggregate, integrate and customize an increasingly wide array of cloud-based solutions, including email and collaboration, platform development, mobility solutions, single sign-on and data integration, just to name a few.”
Cloud Sherpas Stakes Leadership Claim to ITSM Market with Navigis AcquisitionPurchase of ServiceNow partner allows Cloud Services Brokerage to better serve customers adopting public cloud for IT service management
Atlanta, Georgia – January 15, 2013 – Cloud Sherpas has acquired Navigis, a leading global provider of advisory and technology consulting services to companies implementing ServiceNow (NYSE: NOW); terms of the deal were not disclosed. The acquisition allows Cloud Sherpas, which has strong footholds in cloud advisory, messaging, collaboration and CRM, to expand its market and geographic footprints and capitalize on global interest among enterprise organizations in cloud ITSM.
Cloud Sherpas’ customers — now over 5,000 worldwide — are transitioning to cloud solutions from on-premise applications. These companies recognize the cost and productivity benefits of cloud software and want more of it. Acquiring Navigis allows Cloud Sherpas to meet this need by offering current as well as prospective customers the leading cloud ITSM solution. The acquisition also furthers Cloud Sherpas’ mission to provide best-of-breed cloud solutions to the enterprise as a leading Cloud Services Brokerage (CSB).
“Our number one job is listening to customers and providing them with the services they need to grow their businesses,” said David Northington, president and CEO at Cloud Sherpas. “Many of our customers have expressed an interest in cloud ITSM software, and acquiring Navigis – a strong operation that’s generating good profit and has doubled in size year over year – boosts our ability to support these companies. Between Google, Salesforce.com and ServiceNow, we’re establishing a ‘Sherpa stack’ of the top cloud solutions.”
Navigis has been a leader in IT Service Management since 1996. The company’s certified ServiceNow consultants provide value-added implementations, custom enhancements, administrative support and training to help ServiceNow customers automate their IT operations. Navigis clients include a roster of Fortune 500 enterprise IT customers and other leading edge companies. Navigis founder and CEO Philip Sidebottom will become president of Cloud Sherpas’ ServiceNow business unit with the acquisition.
“We’re thrilled to be joining Cloud Sherpas,” said Sidebottom. “The ITSM space and cloud in general are poised for massive growth. As part of the leading CSB, our customers will benefit greatly from Cloud Sherpas global scale and ability to aggregate multiple best-in-breed cloud applications, implement and integrate those applications, and customize them to meet the unique requirements of an industry or business.”
“Navigis has long been a trusted partner for ServiceNow and has provided considerable value to customers,” said David Schneider, senior vice president of worldwide sales and services, ServiceNow. “We look forward to continued success working with the new organization.”
“In cloud computing, the need for intermediaries to aggregate, integrate or customize cloud services grows as the number of cloud services and the rate of consumer adoption grow,” says Tiffani Bova, Research VP at Gartner in her November 2012 report, Service Provider Primer: Cloud Services Brokerage. “Cloud services brokerages (CSBs), will help organizations adopt and derive more value from multiple cloud services during the next five to 10 years.”
About Cloud Sherpas
Cloud Sherpas, the Google Enterprise 2011 Partner of the Year and a Platinum salesforce.com Partner, is one of the world’s leading cloud services brokerages. Since 2007, the company has helped over 5,000 customers adopt, manage and enhance cloud solutions from Google, salesforce.com, ServiceNow and other leading cloud vendors. Whether working with a global retailer to help them make their business more connected and collaborative with Google Apps or helping a financial services firm deploy Sales Cloud and Service Cloud to better manage their customer relationships, Cloud Sherpas has the experience and expertise to help organizations leverage the cloud and respond with agility to the rapid consumerization of IT. Cloud Sherpas is headquartered in Atlanta, GA with offices throughout the United States and operations in Australia, Dubai, India, Japan, New Zealand, Philippines, Singapore and the United Kingdom. For more information visit www.cloudsherpas.com.
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