Google Support now offers a Warranty Helper for Pixel and Nest to “check your warranty coverage, find solutions to common device issues, start a return, repair, or replacement.”
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The “Send feedback” tool found in every Google mobile app recently received a redesign to provide a more step-by-step experience that’s somewhat conversational.
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Over the past year, Google has been working to add generative AI to its products. The latest application of that is a new “AI support assistant” live on some Google Help pages.
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After previously only offering earbud replacements, Google will now let you buy a new Pixel Buds Pro case in the US if you lost the original.
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The Chromecast with Google TV offers a good user interface and experience but is rather hampered by only 8GB of storage. We, along with many others, have complained about this hardware limitation, and Google Support now offers a basic how-to on what to do “if you run out of storage on your Chromecast with Google TV.”
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All consumer tech requires good consumer support, and Google today just revamped its “Nest Community” where people can get help by posting questions.
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Google TV launched last year on the new Chromecast, and it’s now being integrated into more televisions. As those sets launch, a dedicated Google TV Community Forum is now available for user questions and support.
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Over the past week, Google has recommended that its employees in North America, Europe, Middle East, and Africa work from home. The coronavirus is now having an impact on customer support, with the Google Store and a handful of other related teams warning about longer support times.
When something goes wrong with your Pixel phone, the first thing you’d think to do is contact Google Support. But what do you do when — surprise, surprise — Google Support isn’t as helpful as you’d expect? For many, the answer is to turn to Reddit, and hope that one particular user and their “Reddit Requests” system will sympathize with your plea.
Google’s Material Theme has slowly been propagating across the company’s various sites and products (just today we told you about Google Sans coming to Chrome OS, in fact), and now it seems Google has pressed the launch button for the Support site redesign.
According to a report this morning out of Android Police, Google is working on an app for live support on Nexus devices. Tentatively named “Google Support,” the app — think Amazon’s Mayday button — will allow users to quickly get help with their phones. This app also reportedly features the ability to share your screen with the real agent on the other end, making getting help just that much easier…
