Shortly after Samsung and the Consumer Product Safety Commission announced an official recall on all Galaxy Note 7 handsets, the four major US carriers immediately stopped selling the phone.
Now, with over a million customers having exchanged their faulty units, Verizon and Sprint have both once again begun selling the phone while T-Mobile has announced that it plans to as well…
It’s been a long and hard road for Samsung, and one that’s not yet fully travelled, but after about a month of working hard to get recalled Note 7 units replaced with non-exploding ones, the company is today revealing that over a million customers now have “safe” Note 7 units.
There seems no end in sight to Samsung’s troubles with the Galaxy Note 7. Just days after reports that replacement devices were experiencing high battery drain and slow charging, the WSJ says the company is investigating complaints that some replacement units are overheating.
In several cases reported in the U.S. and in South Korea, consumers who received a replacement smartphone said that the new device was too hot to place next to the ear during a phone call.
Samsung claims that the issue ‘does not pose a safety concern,’ but news that exploding phones have now been followed by exploding Samsung washing-machines certainly won’t be helping consumer confidence in the brand …
Thought you’d heard the end of news surrounding Samsung’s Note 7 recall? Wrong. As the company continues to push distribution of replacement devices worldwide, there are a growing number of user complaints that the new devices are still having battery issues, just of the less explosive variety…
According to a press release from Samsung, the company has now exchanged half of all recalled Galaxy Note 7 units:
Samsung Electronics America, Inc. announced today that about half of all recalled Galaxy Note7 phones sold in the U.S. have been exchanged through Samsung’s voluntary recall. Additionally, 90 percent of Galaxy Note7 owners have been opting to receive the new Galaxy Note7 since the phones became widely available on Wednesday, September 21.
While in the midst of exchanging recalled Galaxy Note 7 smartphones, Samsung has apparently run into a few cases where customers made claims that turned out to be false. According to a report from ZDNet, Samsung has received 26 false reports of Galaxy Note 7 units catching fire since the recall started.
In a video last week, Samsung confirmed that replacement Galaxy Note 7 units were coming and that they would be available “no later than September 21st”. Now Samsung has revealed that things are right on schedule with the first big shipment of phones arriving in the US and on their way to carriers and retail locations.
Samsung is preparing to start replacing recalled Galaxy Note 7s here in the United States in just a couple of days, but for anyone who wants to purchase a new device, well, they still can’t. Since Samsung first announced the Note 7 recall, Samsung has had sales of the Note 7 on pause, but now VentureBeat is reporting that sales will be resuming a bit later than we expected…
As we finally approach the arrival of Samsung’s new-and-improved, non-explosive Galaxy Note 7 units, Samsung is now officially detailing how you can identify these new devices from those which were manufactured before the recall which are prone to combust.
The root cause of the Samsung Galaxy Note 7 explosions and fires that forced the company to recall all 2.5 million devices sold was the company rushing to market ahead of the iPhone 7 launch, claim Bloomberg sources. Based on reports that the iPhone 7 would be a ‘dull’ upgrade, the company decided to take advantage by bringing forward its own launch.
The top brass at Samsung Electronics, including phone chief D.J. Koh, decided to accelerate the launch of a new phone they were confident would dazzle consumers and capitalize on the opportunity, according to people familiar with the matter. They pushed suppliers to meet tighter deadlines, despite loads of new features, another person with direct knowledge said. The Note 7 would have a high-resolution screen that wraps around the edges, iris-recognition security and a more powerful, faster-charging battery. Apple’s taunts that Samsung was a copycat would be silenced for good.
The move backfired in the most literal sense, and may ironically have contributed to the iPhone 7 selling better than expected …
The president of Samsung Electronics America has issued a video apology for the fires and explosions the Galaxy Note 7 devices, stating that the company has so far replaced 130,000 of the 2.5M faulty devices worldwide. Tim Baxter also emphasized the importance of powering down devices until they have been replaced.
If you have not yet replaced your original Note 7, please, please, power it down and return it.
This follows data suggesting that owners were continuing to use faulty devices. Baxter said that replacement phones will be available no later than 21st September.
However, while Samsung said that it is working closely with the U.S. Consumer Product Safety Commission, the commission itself strongly criticized Samsung’s handling of the recall …
Samsung’s recall of the Galaxy Note 7 has been a slow-burning fire — and a painful one at that. We’ve seen a lot of explosions, a lot of misinformation, and a terrifying number of people who didn’t even know there was a recall. Today it has all come to fruition with Samsung and CPSC formally announcing details on the recall.
But how do you know if the device in your hand is dangerous?
Almost a week ago we told you that the Consumer Product Safety Commission announced it was working with Samsung on the details to initiate an official recall of the company’s flagship phablet, and today that recall has finally come to fruition…
Since Samsung announced the recall of its Galaxy Note 7, we’ve seen several terrifying reports of the explosions causing houses fires, destroying cars, and even burning the hands of young children (thankfully that last one was exaggerated). Just last night a video came out showing a car ablaze allegedly thanks to a Note 7 explosion. Things aren’t going to get better until people stop using the device; however, as new data suggests, they aren’t…
As we hear more and more about Samsung’s Galaxy Note 7 recall, it’s becoming clear that this is all one big mess. Between not originally doing things officially with the CPSC and more units exploding, Samsung is in trouble. Regardless of what the company does, with the CPSC’s involvement or not, there’s one massive obstacle to face: stubborn customers…
Samsung’s recall of the Galaxy Note 7 started off as something relatively minor, but over the past several days, things have continued to escalate. With more reports of exploding devices every day and customers still not knowing about the recall, Samsung came under fire (pun intended) about how it had handled the recall. Now, the company has responded by making things official…
For the last week, we have been hearing reports of numerous Samsung Galaxy Note 7 units exploding due to battery issues with some even claiming that the phone burned down a home and ignited a car. Thankfully, Samsung issued a recall for the device but that hasn’t stopped some government agencies from looking into the matter further.
Samsung’s new Galaxy Note 7 is by far one of the best devices I’ve used this year (and I’ve used most of them), but it’s currently in a hot mess. After discovering an issue with the battery that was causing devices to explode spontaneously, Samsung was forced to issue a worldwide recall of the Note 7. While the company is in the process of replacing units, that’s not going to fully solve the problem. Customers have seen what’s been going on, and some of them are really scared about it…
When Samsung began recalling the Galaxy Note 7 due to faulty batteries, many applauded the company for taking action so quickly after approximately 35 devices had exploded. Since then, we’ve heard about several more devices exploding around the world, even here in the United States. In the past couple of days, things have been getting worse. According to two local news publications, the Galaxy Note 7 may be the cause of fires that caught a house on fire and destroyed a car…
Over the past several days you’ve probably heard a lot about the Samsung Galaxy Note 7 and its tendency to explode. Due a flaw with the battery, a small percentage of Galaxy Note 7 units have actually exploded. This triggered a global recall of every Galaxy Note 7 in consumer’s hands, however, since that recall was announced we’ve noticed quite a few people online saying that they don’t feel like they want to swap their device out, but you really should…
Prior to halting sales of the Galaxy Note 7 and recalling shipped units, Samsung had sold nearly 2.5 million units of the phone. What will it cost to get all — or most — of these units back in house and then replace them with new units? Well, let’s just say it won’t be cheap. According to estimates compiled by Bloomberg, this recall could cost Samsung as much as $1 billion, an amount Samsung said was “heartbreaking”…
After reports came out that some Galaxy Note 7 units were exploding due to a battery issue, Samsung quickly responded, issuing a recall of the device and a free exchange program for customers. The company stated that 35 incidents had been noted so far and that it was taking the necessary steps to ensure replacement devices would not have the same issue. Through it all, Samsung has seen a lot of praise for how it has handled the matter, except from Consumer Reports that is…
After announcing a major recall of every Galaxy Note 7 sold so far, Samsung has just launched an exchange program for any US customers who have purchased the device. Starting today, the company will take back any Note 7 that was sold and exchange it with a brand-new unit as soon as next week.
Just this morning Samsung officially issued a worldwide recall of every Galaxy Note 7 on the market. Why? Due to an issue with the battery, some users were having their devices explode (mainly while charging). Samsung noted 35 cases of this issue, and that was more than enough to issue a full recall. Owners of unlocked devices will be able to get a replacement device directly from Samsung, however with carriers, things get slightly more complicated.
