Google United Kingdom and Ireland Managing Director Dan Cobley wrote on his Google+ page this weekend (via AndroidCentral) to explain the situation with the LG Nexus 4′s long shipping delays many customers have experienced since launch day. According to the exec, supplies from manufacturer LG have been “scarce and erratic,” which has caused shipping times of up to eight weeks in some cases. The Nexus 4 has certainly been a popular device, and one could wonder how it would affect Google’s holiday sales if the company could get it out by the holidays for the majority of customers.
The exec also said that customers who were notified with a “3-5 day” shipping estimate initially should expect their handset soon, as those orders are now in the fulfillment process. The shipping charge will be waved and an email notification will be sent to customers this week with tracking information. Additionally, customers who received pre-Christmas shipping times should see their handset delivered by then, but unavailability still lingers for most customers.
Saturday’s comments are certainly welcomed from the top and give us the first real insight on what is causing delays—other than the company is working to catch up with the high demand. You can find the exec’s full comments below: